Refund policy

Returns & Store Credit

At The Rooh Collection, each piece is limited and thoughtfully chosen, so we want you to love what you receive. Please read our policy below before purchasing.

Returns
We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and returned with all original tags attached, in their original condition.

Because our pieces are limited, all returns are issued as store credit. We do not offer refunds or exchanges at this time.

Your store credit never expires and can be used toward any future purchase.

How to Return
To start a return, email us at customerservice@theroohcollection.com with your order number. We'll guide you through the next steps.

Please Note

• Return shipping costs are the responsibility of the customer.
• Store credit is issued within 5–7 business days of us receiving and inspecting your returned item.
• All sales are final for sale items and accessories.
• We recommend reviewing our Size Guide carefully before ordering, as sizing is limited.
  
  Damaged or Incorrect Items
  If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we'll make it right.